WELCOME

BECOME THE HIGH-IN-DEMAND CUSTOMER SERVICE REP NO EMPLOYER WANTS TO LOSE

INGENIUM ACADEMY PRESENT

CERTIFIED CUSTOMER SERVICE PROFESSIONAL - CCSP

How you serve customers is the reason your employer is losing customers and money.

You could lose your job too — if you don't fix it fast.

We didn't make this up. A Forbes report on 20,000 consumers found bad customer experiences put $3 trillion in global revenue at risk, with $865 billion cut off completely from companies that deliver poor service.

Fix it with Ingenium Academy's CCSP course — get internationally certified

Most service professionals are costing their employers customers and revenue. That means exceptional ones are in short supply — and in high demand.

N140,000 (discounted)

You become the employee that no employer wants to lose plus you earn the CCSP® international certification from the National Customer Service Association (NCSA), USA, to add to your CV and professional profiles.

Hurry! Lock in your seat before the price goes back to N180,599.

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HOW TO JOIN THE EXCEPTIONAL

FEW

Want to become the service professional who puts customer needs first and understands the 4 types of customer needs? Learn from someone who's trained over 40,000 professionals across 13 countries and 3 continents.

The Certified Customer Service Professional (CCSP) program transforms average reps into high-in-demand service leaders who deliver unforgettable experiences.

For ₦140,000 (discounted), you give your career the boost it deserves. Become the indispensable, exceptional service rep.

Lock in your seat before the price goes back to ₦180,599.

Customer service isn't just about solving problems. It's about creating experiences customers never forget. Master that, and every customer you serve becomes a loyal advocate.

Exceptional service pays off for everyone:

You — become a sought-after professional

The customer — feels valued, becomes a brand advocate

Your employer — keeps customers, grows revenue, and rewards you for it

Key Authority & Value

Direct U.S. Certification: Issued directly by the National Customer Service Association (NCSA), USA.

Post-Nominal Designation: Earn the official right to place CCSP® on your CV, executive bio, and LinkedIn.

Behavioral Agility:

Master psychological tactics for de-escalating irate clients and complex service failures.

Revenue Protection:

Move from basic customer care to strategic customer retention and lifetime value creation

Meet Your Facilitator: Jennifer Orode (Coach Jenny)

Founder & Lead Coach, The Ingenium Academy | Exclusive NCSA Trainer in Africa

Jennifer Orode (Coach Jenny) is a global customer experience authority, Founder/Lead Coach of The Ingenium Academy, and the exclusive NCSA Trainer in Africa. Having trained over 40,000 professionals across 13 countries, she holds the sole mandate to deliver the US-recognized CCSP® certification on the continent. Jennifer is a Forbes Business Council Member, 2024 NCSA Service Volunteer of the Year, WAACSP Fellow, and author of "The Customer You Had But Never Knew".

Frequently Asked Questions

We understand that choosing the right professional certification is an important investment in your career and organization. Whether you want to understand how the training is structured, how it applies to your industry, or how mastering customer-centricity directly accelerates career growth and enterprise profitability, this section provides clear answers to your most essential questions.

What is the Customer-Centric Service Training (2CT) program?

The Customer-Centric Service Training is a practical, step-by-step program designed by Ingenium Concepts Ltd to infuse the customer directly into your operational framework. Rather than offering basic theory, it walks participants through the fundamentals of service delivery from the customer’s perspective, equipping them to turn even difficult customers into repeat clients.

How is this course different from other customer service workshops?

Most customer service training programs lack a structured, practical framework for real-world implementation. This course bridges that gap by focusing heavily on practical application, customer psychology, stoicism under pressure, and emotional connection to drive long-term business retention.

Who should enroll in this course?

This training is designed for customer service representatives, frontline teams, team leaders, and business organizations aiming to increase customer retention, improve brand advocacy, and build high-performing customer-facing teams.

What specific skills will I gain upon completing this training?

By completing the program, participants will learn how to:

1. Align personal values and employer goals with customer expectations.

2. Master effective communication and handle bad news professionally.

3. Deliver exceptional service under pressure, during service breakdowns, or with irate customers.

4. Leverage workplace ethics, equity, equality, and diversity to enhance service delivery.

5. Implement customer retention, relationship management, and sales-boosting strategies.

Will I receive a certificate upon completion?

Yes, all participants who successfully complete the training modules and submit the required practical tasks will be awarded an official Certificate from NCSA U.S.A.

How is the curriculum structured?

The course is self paced (meaning you learn at your convenience within the stipulated period of time). The curriculum is divided into 3 distinct stages, comprising 5 core modules and 13 comprehensive lessons:

Stage 1: The Foundation (Modules 1–2, Lessons 1–6)

Stage 2: The Theater / Practice (Modules 3–4, Lessons 7–11)

Stage 3: The Transformation (Module 5, Lessons 12–13)

Who facilitates the program?

The course is facilitated by Jennifer Orode (Coach Jenny), a certified Customer Service Expert and Coach accredited by the National Customer Service Association (NCSA, USA). She holds an MBA in Finance from Coventry University (UK), is a Chartered Manager with the Nigerian Institute of Management (NIM), and is a member of the Chartered Management Institute (UK). She is also the Founder of Ingenium Concepts Ltd and author of "The Customer You Had But Never Knew."